Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination.
Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation.
We also offer mobile CRM apps and platforms that enable you to manage your customer relationships on your mobile devices, along with tools that integrate data and reporting from social media directly into your CRM application.
Microsoft CRM provides easy to use feature and capabilities to help improve the way Sales. The sales module help you
♦ Increase sales plan with team management
♦ Automate the sales pipeline
♦ Steamline the sales strategy through centralized and coordinated sales process
Success requires the ability to transform the customer information into clear, actionable knowledge and respond more quickly to changing customer needs and preferences. Microsoft dynamics gives us way to store or manage the information that
♦ Create highly targeted lists to segment your marketing
♦ Streamline campaign planning and simplify execution
♦ Gain key insights for better, faster decision making
Here meaning of services is gives the customer high quality service Because it benefits your company to offer customers targeted, relevant information about the products and services that interest them, Microsoft CRM can help enhance customer relationships while maximising the ability to both up-sell and cross-sell. With the Customer Service module your organisation
♦ Manage accounts with role-based permissions for easy collaboration
♦ Respond faster to service issues by delivering the right answers to customers in real time.
♦ Integrate mobility for anytime, anywhere service delivery